Facebook Contact Info

by Kimberly Yow on July 2, 2009

IMPORTANT – PLEASE READ:  I am NOT a Facebook employee, nor do I represent Facebook. I am an independent marketing consultant that specializes in helping businesses use social media.  I do not have direct ties to Facebook and therefore CANNOT help you get in touch with them aside from providing the info below.

I have seen numerous posts on Facebook about people not being able to find any contact info for Facebook.  So, I did a little research and found several ways that you can contact Facebook.  Here they are:

By Snail Mail:
Facebook, Inc
1601 S. California Ave
Palo Alto, CA 94304

Via The Facebook Website:
You can report a bug via the Facebook website by following these instructions:

  1. Click on Help Center in the bottom right hand corner of your screen.
  2. Click on the Topic that most closely relates to the problem you are having.  You may need to drill down a few times but you should eventually see the link in the next step.
  3. Click on Bugs & Known Problems.
  4. Click on “I’d like to submit a bug report”.
  5. Click the link in this statement when you see it, “Please submit bug reports only here“.
  6. Fill out the form and submit it.

Here is an example of a Bug Report Form.  Each form is a little different depending on which Topic you chose in step #2 above.

contact-facebook_bug-report

Update: July 1, 2010For direct links to several bug reports and to a directory of many, many more bug reports, please read “120+ Ways to Contact Facebook” which I just published on my Facebook For Business blog.


Via Email:

I came across the following email address but I have not tried using it because I don’t have any Facebook issues at the moment: info@facebook.com.

By Phone:
650-543-4800
They do not offer phone support.  You will get a recording with info and/or options.

Facebook is a large company.  Facebook.com has over 200 Million active users so I’m sure it would be impossible to handle phone support for such a large user base or even to answer all emails.  I think your best bet for most situations is probably to submit a bug report.   I hope these options help!

Kimberly Yow
Marketing That’s Easy

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{ 30 comments }

Joann July 3, 2009 at 12:07 PM

Great article. You must have searched hours in Facebook to find all this.

Kimberly July 3, 2009 at 1:07 PM

Thanks Joann! I love Facebook and yes, I do spend a lot of time on it so I can provide info to others :) Glad to have you as a reader! Tell Tony I said hi.

Brent Callicott December 31, 2009 at 10:47 AM

can someone copy and paste a photo from one website and use on another without permission for their betterment? I have had this to happen. Just wondering. No one called me or asked.

Thank You

Kimberly January 21, 2010 at 4:01 PM

Yes, people can copy and paste photos from a website. In general, they aren’t supposed to but many people do it anyway.

Kat V July 14, 2010 at 1:48 PM

Can you help me share with a friend how facebook deals with unauthorized (nude) pictures of people being posted on their pages?

I have a friend who this has happened to and he’s REALLY upset as the pictures were stolen from his laptop.

Kimberly July 28, 2010 at 6:02 PM

Try this from the Facebook help section:

How do I report pornographic content on Facebook?
You can report any photo that violates our Statement of Rights and Responsiblities by using the “Report this Photo” link provided in the bottom right corner underneath the photo. Facebook will monitor these complaints and remove photos as necessary. All reports will be kept confidential.

Sarah January 19, 2010 at 11:24 AM

This email account does not work.

Kimberly January 21, 2010 at 4:06 PM

Hmmmm, okay. I’ve never actually tried the email myself. Did your email bounce back to you? Or, did you just not get a response from Facebook? Anyone else had any luck contacting Facebook?

Matthew Blower January 26, 2010 at 4:01 AM

Hey, ive had alot of problems contacting facebook. Ive tried about 15 different email addresses. But had very little or no response.
My facebook account has been deleted and they wont respond to me :(

Mattie

Kimberly February 3, 2010 at 6:34 PM

Sorry to hear that Mattie. Hopefully your situation has been resolved since you posted your comment!

Mindy February 26, 2010 at 5:36 AM

How do you report a scammer and get them off of facebook. I’ve had at least 3 scammers approach me on Facebook trying to scam me to open bank accounts or trying to steal my identity. I’ve reported it and I’ve deleted them from my facebook so they are not in my friends box. I still see these scammers are still on Facebook. I am very concerned that they will just find somebody on Facebook who will be gullible to believe their story and they would become victims to these scammers.

Kimberly March 8, 2010 at 8:57 AM

Go to the person’s personal profile, scroll down until you see “Report/Block This Person” at the end of the left hand column. A box will pop up and allow you to submit your complaint or block the person.

Ronni March 2, 2010 at 12:27 PM

I’ve not been able to contact any person w/facebook. My daughter’s ex-boyfriend changed her password on her FB acct. Can’t “reset” password because he also changed her password on her email acct so only he can access her emails. Any suggestions on how to deactivate her account without being able to log on to it? Also, I have no idea what her URL address is.

Kimberly March 8, 2010 at 8:49 AM

Sorry, but as far as I know, you either need to be logged in to an account to deactivate it or you need to contact Facebook. Did you already try snail mail?

Patrick March 24, 2010 at 11:35 AM

My account and email were hijacked last Saturday while I was on vacation. I have sent Facebook an email right when I figured out what was going on and I received an email within hours. I responded with all the information they wanted but I have not heard… back from them. I have emailed them everyday with no response. I’m extremely disappointed because I now have to start over on all my games. I recommend to everyone to have different passwords for all of your accounts to make it harder for hackers. I’m now using Roboform to generate passwords and securely keep them for me. It looks like I lost my 10+ year hotmail email account with thousands of emails along with my original facebook account.

Kimberly May 15, 2010 at 10:31 PM

I do not work for Facebook, nor do I represent Facebook. I am an independent marketing consultant that focuses on helping businesses use Facebook and other social media sites. This blog post http://www.marketingthatseasy.com/blog/2009/07/deactivate-reactivate-or-delete-facebook-account/ may help you at least get your account “deactivated” so it is no longer visible to anyone on Facebook. But, be aware that if you log back into Facebook with your original login/password you will be “reactivating” your account automatically. I hope the blog post I linked to helps you!

Manny Abud May 16, 2010 at 12:05 PM

i dont get a single notification on my facebook HelpPlease!!!

Kimberly May 16, 2010 at 1:01 PM

Hi Manny – You may need to adjust your notification settings. To do this hover over Account in the upper right corner of your Facebook screen, click Account Settings and then click the Notifications tab (the 3rd tab from the left). On the Notifications screen you will be able to change a multitude of settings. I hope this helps! – Kimberly

Abbey May 17, 2010 at 4:30 AM

I tried to login to my Facebook account the other night and it said my account had been disabled and if i had questions or concerns to click the link to go to the FAQ page when i clicked it gave a few answers about being part of a high school network i have tried emailing them but have got no response is there any reason in particular that they would just disable my account with absolutely no warning what so ever?

Kimberly May 18, 2010 at 1:04 PM

To my knowledge, Facebook rarely gives a warning. They simply disable your account. Their terms & conditions state that they have a right to do that if “they” feel you are abusing their terms or the site. I’ve heard of people’s accounts being shut down because they sent too many friend invites in one day (it’s best to send 20 or less per day) or because the invites and messages they sent were almost duplicates (it’s best to customize the messages you send vs. using copy & paste). I’m sure there are other reasons that Facebook disables accounts…after all, they can do it whenever “they suspect” any kind of abuse and they are the ones that define what abuse means to them.

I just saw something on the internet that suggests sending an email to disabled@facebook.com or dsnadmin@facebook.com. Just send one email and wait for an answer…don’t spam them with multiple emails. I obviously can’t guarantee anything but it’s worth a shot! Let me know if it works for you.

Kimberly

Jess June 28, 2010 at 2:48 PM

I was going in circles. And then I came across this by accident.

1: Click on Help Center like you normally would.
2: Click on Suggestions
3: Scroll to the bottom
You want one of the following:
Other feedback
Need help with your account?

They DO get a ton of e-mail. They only answered at least once of my issues.

I am currently having a issue with 2 things: Their font size and their schools directory. Plus I want to report a stalker. So gonna try this before I try the e-mail links you posted above.

Good lord I’m glad I bumped into this on google. Because I never thought the suggestion link would be in the Help Center. They use to have a contact us link next to the help link.

benji July 26, 2010 at 4:09 AM

SOME ONE ON FACEBOOK IS USEING MY REAL NAME AS THEIR OWN AND I WANT TO CONTACT FACEBOOK TO SEE IF THEY CAN STOP THE PERSON WHO IS USEING MY REAL NAME SO I CAN USE MY OWN NAME

Kimberly July 28, 2010 at 10:56 AM

Go here http://www.howtousefacebookforbusiness.com/2010/07/120-ways-to-contact-facebook/ and use one of the contact forms/bug reports in the blog or in the directory that is mentioned in the blog post.

Carolyn Morgan July 27, 2010 at 12:07 PM

I am writng to find out how I could delete a contact on my facebook that is no longer a friend

Kimberly July 28, 2010 at 5:46 PM

Click “Account” in the upper right hand corner of your screen
Click “Edit Friends”
Click “Friends” in the left hand column under “Lists”
Find the person you want to remove in the list that is displayed
Click the “X” next to the person’s name to remove them as a Facebook friend

syreeta harris July 27, 2010 at 5:13 PM

Hi someone hack my e-mail address now I’m unable to login to my facebook page which I have information in my inbox that I need I would be happy if I could have my page I really need it I just need some help doing so any information would be helpful but I’m hoping to have my own page back can someone help me I e-mail facebook nothing happening I really really need help

Kimberly July 28, 2010 at 10:54 AM

Try using one of the contact forms/bug reports that you will find here or in the directory that is mentioned in the blog post: http://www.howtousefacebookforbusiness.com/2010/07/120-ways-to-contact-facebook/.

GS July 28, 2010 at 11:35 AM

I have made several attempts to contact you regarding Sxxxxx. She is threatening me and my children who are very young in age. She has left me inbox messages stating that she was going to kidnap them while I am in school or give them candy. I feel as though she is abusing her facebook privileges and her page should be deleted permanently.

Kimberly July 28, 2010 at 5:57 PM

In case you didn’t read the above blog post in its entirety, I do Not work for or represent Facebook in anyway. I am an independent consultant that helps businesses use social media for business purposes.

I found this info in the Facebook help section and thought it might be useful to you:

How do I report abusive behavior from a friend on Facebook?
If you are noticing abusive behavior from a person who is currently on your Friend List, we recommend that you remove this user from your Friend List and report them using the “Report/Block this Person” link that appears at the bottom of their profile.

If this doesn’t resolve the issue, we further recommended that you block the abusive user by listing their name or email address in the “Block List” that appears at the bottom of the Privacy Settings page. You can read more about how to block someone here.

Kimberly July 28, 2010 at 6:14 PM

As I stated at the top of this post, I do NOT work for Facebook or represent Facebook in any way. I am an independent consultant that helps businesses use social media. I am sorry but I do not have any additional contact info for Facebook other than what you see in the above blog post and in the blog post at http://www.howtousefacebookforbusiness.com/2010/07/120-ways-to-contact-facebook/.

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